Est. 1992

Annual subscription

The insider confidential report for professionals in luxury travel worldwide. Read the stories, trends, vibes and even rumours before, sometimes long before, you pick them up anywhere else. Being part of Gostelow Report makes business sense.

Est. 1992

Annual subscription

The insider confidential report for professionals in luxury travel worldwide. Read the stories, trends, vibes and even rumours before, sometimes long before, you pick them up anywhere else. Being part of Gostelow Report makes business sense.

Annual subscription

Introductory offer

A unique product subscription that will provide you the full year-through access with bonuses and additional VIP benefits.

Now you will be the first to know about global travel industry stories, trends, vibes, and even rumours before, sometimes long before, you pick them up anywhere else.

Mary Gostelow writes one full report per month. Then reports are distributing on the 15th and again on the last days of every month.

Please, make sure that the email that you are using for this subscription is up and running as this will be one of the keys to access confidential information.

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Past issues

Gostelow Report has always intentionally stayed exclusive, limited to a number small enough for Mary Gostelow to interact with everyone on a one to one basis.

gostelow report journal
gostelow report journal

AUGUST 2021

gostelow report journal

NOVEMBER 2021

OCTOBER 2021

gostelow report journal

SEPTEMBER 2021

gostelow report

The best way of understanding how and why hotel leaders of the world are so intensely loyal is to read what some of the loyal addicts say:

The best way of understanding how and why hotel leaders of the world are so intensely loyal is to read what some of the loyal addicts say:

gostelow report

Articles

BRETT BUTCHER

After 2 weeks back in this role he is still getting to understand the expanded organisation and the people involved. Where has Langham’s growth been since he left in 2014? He wants to make sure the company is strong, and this is helped by having some highly talented people whom he knew before.
e will work on branding, a task that is never finished as all reputations must stay relevant. What does Langham stand for today? He immediately cites a heritage going back to 1865 and, coexisting, British hospitality and afternoon tea: showing how this has evolved over the years, there are now hundreds of kids learning the finesse of afternoon and high tea, in Chicago, in Melbourne and many cities in China. Yes, although Langham started in London, with the townhouse that Sir James Langham built, the brand is also firmly rooted in Asia, particularly Greater China.

With a total of 7 Michelin stars, the company’s Ming Court and T’ang Court restaurants are already winners. There is also the feel-good factor. Chuan Spas are, Butcher believes, the best in any hotel company – they lead the way, especially, in Chicago and Sydney. Expect him to push the spa sector, and traditional Chinese medicine TCM, to the front of the Butcher-for-Langham agenda, especially in Asia

ceo Langham

gostelow report

BRETT BUTCHER

After 2 weeks back in this role he is still getting to understand the expanded organisation and the people involved. Where has Langham’s growth been since he left in 2014? He wants to make sure the company is strong, and this is helped by having some highly talented people whom he knew before.
e will work on branding, a task that is never finished as all reputations must stay relevant. What does Langham stand for today? He immediately cites a heritage going back to 1865 and, coexisting, British hospitality and afternoon tea: showing how this has evolved over the years, there are now hundreds of kids learning the finesse of afternoon and high tea, in Chicago, in Melbourne and many cities in China. Yes, although Langham started in London, with the townhouse that Sir James Langham built, the brand is also firmly rooted in Asia, particularly Greater China.

With a total of 7 Michelin stars, the company’s Ming Court and T’ang Court restaurants are already winners. There is also the feel-good factor. Chuan Spas are, Butcher believes, the best in any hotel company – they lead the way, especially, in Chicago and Sydney. Expect him to push the spa sector, and traditional Chinese medicine TCM, to the front of the Butcher-for-Langham agenda, especially in Asia

ceo Langham

alt

The first of this next-gen private members club PMC opened in Hong Kong 21st June 2021, on the 54th- 56th floors of the Cheng-owned Rosewood Hong Kong on the Kowloon mainland looking down at Victoria Harbour.

Already, says Frolich, members are calling it magical, meeting people outside their usual life. This is a community, of like- and unlike- minded people. Members belong to a collection based on people’s personalities, interests, stories and a shared attitude to life.

They are eclectic, perhaps eccentric. They meet other members, by serendipity, people from arts, fashion, architecture, business, sport and a myriad of disciplines, but they have a common attitude.

gostelow report journal

ceo Luxury Frontiers

JONATHAN FROLICH

Mark Abraham

During lockdown, thought about, and set up Shackle, the Uber of hotel stays. The Shannon grad realised that brands having their own do-anything app needs complementing by a cross- brand do-anything facility. Already, after 3 months’ sales, he has over 10,000 rooms up: hotels pay $5/room/month with no commission, while consumers, who pay nothing, can check in, open doors, order room service and interact with concierge, housekeepers. Shackle, with $3m of immediate funding, is 61% Abraham-owned (with 12.5% held by employees) and this month he relocates to Dubai, perhaps to be closer to his key advisors, Accor’s head technology Floor Bleeker, and Gerald Lawless.

gostelow report journal

Sébastien Bazin

Has actually just revealed that Accor’s net profit January-June 2021 was €67m versus a 2020 net loss of €1,512m. Since May of this year, he says, there has been a clear recovery. Positive signs include ramp up of vaccine roll-out, and progressive re-opening of borders will continue throughout the next few months.

Mark Abraham

During lockdown, thought about, and set up Shackle, the Uber of hotel stays. The Shannon grad realised that brands having their own do-anything app needs complementing by a cross- brand do-anything facility. Already, after 3 months’ sales, he has over 10,000 rooms up: hotels pay $5/room/month with no commission, while consumers, who pay nothing, can check in, open doors, order room service and interact with concierge, housekeepers. Shackle, with $3m of immediate funding, is 61% Abraham-owned (with 12.5% held by employees) and this month he relocates to Dubai, perhaps to be closer to his key advisors, Accor’s head technology Floor Bleeker, and Gerald Lawless.

gostelow report journal

Sébastien Bazin

Has actually just revealed that Accor’s net profit January-June 2021 was €67m versus a 2020 net loss of €1,512m. Since May of this year, he says, there has been a clear recovery. Positive signs include ramp up of vaccine roll-out, and progressive re-opening of borders will continue throughout the next few months.

CHRISTIAN BOYENS
director urban operations,
Le Cheval Blanc

PAUL GARDINER
ceo Mantis Collection

JEAN-GABRIEL PERES
multi-facetted visionary

MARK DECOCINIS
ceo Urban Resorts Concepts

PAUL JONES
ceo The Lux Collective

CRAIG REID
president/ceo Auberge Resorts Collection

PHILIPPE ZUBER
ceo Kerzner International

As with all the ‘Maisons’ in this niche Le Cheval Blanc portfolio, Paris, at 72 keys the largest in the 4-property (total 247-key) group, will offer intimacy, tremendous & authentic warmth and generosity. With a planned 400-strong team, there will be noteworthy personalisation as a result of.

This is evolving into a company with serious differences, full of physical activity, that happens to have bedrooms as well. Mantis, based in Port Elizabeth, was started 2001 and is now 50% owned, for ops, by Accor. Why Mantis? The praying mantis is found on every continent, excluding Antarctica. You can also, says Paul Gardiner, spell it out as M=man, A=and, N=nature, T=together, I=is, and S=sustainable.

This Frenchman has moved on from hotels, to pronouncements. Those who do not embrace digital – ops, distribution and marketing - will have the most challenges. Digital will improve processes and customer journeys, allowing brands to create guest desire and addiction. The industry and its leaders are behind the times here – though CitizenM’s Michael Levie and Accor’s
Sébastien Bazin are, he says, exceptions.

Less than a month into the job, he declares confidently that he will create something really special. His stamp will be service. Yes, everyone promises bespoke service but DeCocinis will take it far deeper, interpreting how to balance anticipation and personalisation with privacy, pairing ‘I know you will like this’ with ‘how do I know you will like this?’ to give what is wanted not the way we think it is wanted?

Really, the enthusiasm of this would-be chef is infectious. His conversation is peppered with such adjectives as beautiful, sensational, wonderful, all far removed from usual industry corporate-speak. Investors seem to approve, as there is no shortage of potential developments, and, with a repeat-guest rate of 9% in the Indian
Ocean and 7% in China, consumers are similarly supportive.

Based in Mill Valley CA, Auberge is a fine example of how a single hotel can become a brand. The Harmon family opened Rutherford CA Auberge du Soleil in 1985, and the Collection in 1998. The portfolio is now 19 properties, in the USA plus Anguilla, Mexico, Greece and Fiji, and its 12-
strong financed pipeline will add Costa Rica.

Zuber is now custodian of 3 brands with a total of 14 open properties. Doyen is the big-key-count experiential Atlantis, opening its 3rd resort, with its first residences, Dubai Atlantis, The Royal Resort and Residences (December 2021). Next comes One&Only, the small, ultra-luxury resorts brand named, to some initial scepticism, in 2002 One&Only currently has 11 open resorts, with the brand’s entrée to Europe, Montenegro One&Only Portonovi, opening 1st May 2021 – last year it opened both Malaysia’s One&Only Desaru Coast and Mexico’s One&Only Mandarina • And now, announced only last month, there is SIRO, standing for Strength, Inclusive, Reflection and Original.

CHRISTIAN BOYENS
director urban operations,
Le Cheval Blanc

PAUL GARDINER
ceo Mantis Collection

JEAN-GABRIEL PERES
multi-facetted visionary

MARK DECOCINIS
ceo Urban Resorts Concepts

PAUL JONES
ceo The Lux Collective

CRAIG REID
president/ceo Auberge Resorts Collection

PHILIPPE ZUBER
ceo Kerzner International

As with all the ‘Maisons’ in this niche Le Cheval Blanc portfolio, Paris, at 72 keys the largest in the 4-property (total 247-key) group, will offer intimacy, tremendous & authentic warmth and generosity. With a planned 400-strong team, there will be noteworthy personalisation as a result of.

This is evolving into a company with serious differences, full of physical activity, that happens to have bedrooms as well. Mantis, based in Port Elizabeth, was started 2001 and is now 50% owned, for ops, by Accor. Why Mantis? The praying mantis is found on every continent, excluding Antarctica. You can also, says Paul Gardiner, spell it out as M=man, A=and, N=nature, T=together, I=is, and S=sustainable.

This Frenchman has moved on from hotels, to pronouncements. Those who do not embrace digital – ops, distribution and marketing - will have the most challenges. Digital will improve processes and customer journeys, allowing brands to create guest desire and addiction. The industry and its leaders are behind the times here – though CitizenM’s Michael Levie and Accor’s
Sébastien Bazin are, he says, exceptions.

Less than a month into the job, he declares confidently that he will create something really special. His stamp will be service. Yes, everyone promises bespoke service but DeCocinis will take it far deeper, interpreting how to balance anticipation and personalisation with privacy, pairing ‘I know you will like this’ with ‘how do I know you will like this?’ to give what is wanted not the way we think it is wanted?

Really, the enthusiasm of this would-be chef is infectious. His conversation is peppered with such adjectives as beautiful, sensational, wonderful, all far removed from usual industry corporate-speak. Investors seem to approve, as there is no shortage of potential developments, and, with a repeat-guest rate of 9% in the Indian
Ocean and 7% in China, consumers are similarly supportive.

Based in Mill Valley CA, Auberge is a fine example of how a single hotel can become a brand. The Harmon family opened Rutherford CA Auberge du Soleil in 1985, and the Collection in 1998. The portfolio is now 19 properties, in the USA plus Anguilla, Mexico, Greece and Fiji, and its 12-
strong financed pipeline will add Costa Rica.

Zuber is now custodian of 3 brands with a total of 14 open properties. Doyen is the big-key-count experiential Atlantis, opening its 3rd resort, with its first residences, Dubai Atlantis, The Royal Resort and Residences (December 2021). Next comes One&Only, the small, ultra-luxury resorts brand named, to some initial scepticism, in 2002 One&Only currently has 11 open resorts, with the brand’s entrée to Europe, Montenegro One&Only Portonovi, opening 1st May 2021 – last year it opened both Malaysia’s One&Only Desaru Coast and Mexico’s One&Only Mandarina • And now, announced only last month, there is SIRO, standing for Strength, Inclusive, Reflection and Original.

A sustainable-printed VIP version of the report is coming soon.
A sustainable-printed VIP version of the report is coming soon.

Subscribe

A unique product subscription that will provide you the full year-through access with bonuses and additional VIP benefits.

Annual subscription

About us

Gostelow Report evolved by popular demand. A few people saw what Mary Gostelow wrote more or less as a weekly diary and this number grew, and people wanted more. Over the years her followers have stayed with her, unbelievably showing a 95% - plus repeat rate. Gostelow Report has always intentionally stayed exclusive, limited to a number small enough for Mary Gostelow to interact with everyone on a one to one basis. It moved from old-fashioned printing to online February 2019.

Mary Gostelow Girlahead Podcast is the unique insight into luxury hospitality of the world by those who know it best. Every week Mary Gostelow, known for traveling over 300 days a year from Albania to Zimbabwe, Atlanta to Zug, shares ahead-of-curve trends and talks to decision-makers. This is the indisputable tool for owners, suppliers, advisors, and all those who love luxury, with business profitability.

WHERE TO LISTEN

About us

Gostelow Report evolved by popular demand. A few people saw what Mary Gostelow wrote more or less as a weekly diary and this number grew, and people wanted more. Over the years her followers have stayed with her, unbelievably showing a 95% - plus repeat rate. Gostelow Report has always intentionally stayed exclusive, limited to a number small enough for Mary Gostelow to interact with everyone on a one to one basis. It moved from old-fashioned printing to online February 2019.

Mary Gostelow Girlahead Podcast is the unique insight into luxury hospitality of the world by those who know it best. Every week Mary Gostelow, known for traveling over 300 days a year from Albania to Zimbabwe, Atlanta to Zug, shares ahead-of-curve trends and talks to decision-makers. This is the indisputable tool for owners, suppliers, advisors, and all those who love luxury, with business profitability.

WHERE TO LISTEN
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